Pay the reversed money to my current account

I paid a certain service provider with FNB credit card, at the later stage I then close FNB account and the service provider reversed the money back to the closed account.

The money was reversed on 27 December 2020, I then went to FNB branch for assistance, I was verified and they told me to call using their phone, the call center agents were glueless on how to resolve my issue as the account was close but I was given reference number (***Q) that an agent will call within 72 hours which never happened.

I then log a complain with FNB another reference number (***) was provided with the name of a person (Faranaz Sayed) she/he never responded to any of my emails or calls.

I was requested to sent a proof of my current bank, which I did on 18 January 2021, I called, sent emails for Faranaz to comfirm if the banking details was received but no response was sent to was received from FNB or Faranaz.

I then decided to sent this issue to banking Ombudsman for assistance, they agreed to help but even today my money is not paid.

I am very dissapointed by FNB for failing to resolve such an easy enquiry. All I want is FNB to pay my money as all information was provided.