DG
Derek G

1 reviews | Active since Feb 2016

10 Feb 2016, 19:27

Pay R750 to move money from A/C to another

I in error moved money to call account instead of my current account.When I realized this, I immediately called the customer call centre and was told that I would have to go to a branch and get the call account Confirmed that it was mine.After a lengthy wait I was told it would cost Me R750 to move the money back! I clearly was not happy about this,to be told it was the bank manager's decision. I immediately called the investment call centre and I asked them to do it on my Cell phone in the bank!!!!! This process took 5 min and it was done at no cost. Go figure!!! The assistant said I should close my account!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Feb 2016, 10:30
Official
Hello Goosegaz,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 866722.

Regards
Complaints Resolution
Melinda Duvenhage
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