Pay R450 NOW............

Good Day FNB. On the 9th November 2023, I was browsing the FNB app, I was interested in increasing the overdraft allocated to me. Somehow I got tangled in upgrading my account I was on to the “Premier Account.”

I had made an error.

During the course of the day I visited the FNB branch and informed them of my mistake. They assisted me and assured me that I am back to what I was and I will not be held liable for the R450.00 fees for this premier account. BUT… on the 13 November 2023 @ 10h32 a women, (I do know her name) who claimed to be a private banker called me, was extremely rude, and informed me that I am now a “premier” account holder. I told her it was a mistake and she said, you will pay the R450 and it is my responsibility to cancel, while I was trying to explain to her that I was at FNB to cancel, she was all the more adamant that I will pay the R450 as there is nothing on the system. Thank goodness I am not a top level client at FNB, Your private bankers are rude and entitled. I will stay with the “poor” people’s bankers who remain helpful, and always assist me. Please listen to the recording, and ask your lady to be less vicious and tell her, friendliness costs nothing.

Good Bye.