Pay private client fee, gets no service, let's give CEO a bonus.

Private client here. Third time attempting to buy a device ended in a blank page. Tried to report it via the secure chat, but the bot answers instead of a human. Asking to speak to a human, leads to lapsed time on the chat, which keeps ending the chat every time. The complaints button on the website used to solve bad service, however, that button has been disabled.

I guess the CEO needs a pay day bonus?