1 reviews | Active since Jul 2011
Pay my money back
Hi i am so disgusted by the service received by FNB I took out a personal loan and then a month later a top up personal loan. R535 was not supposed to come out of my account but it did. The first installment was supposed to be end March. I called Giovanni Petersen in the personl loans department he advised he would keep an eye on my account and reverse the monies if it was deducted from my account. I have emailed ********** and ********** and am advised that i would receive a reponse in 3 working days. 3 working days has come and gone and still no response. This is disgusting service!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Loans department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Loans department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)