HL
Hanroux L

1 reviews | Active since Aug 2015

18 Aug 2015, 15:25

Pay MORE but get LESS service from FNB

FNB must be the worst bank when it comes to business banking. As a small business, we're expected to pay more monthly banking fees than a personal bank account holder, but we have less options & services available to us. I recently tried to activate the ONLINE SECURE feature that is linked to my business cheque card at a branch (I was told via the FNB Facebook page that this can only be done when visiting a branch & not via my internet banking profile), only to be told by the branch that this feature is no longer available to business account holders. I was able to use this before, but now I can no longer use it.<br> <br> This is the last straw. I will FINALLY do good on my promise & move to another bank. I will NOT pay for services I cannot use, especially if I was able to use this service before.<br> <br> Pay MORE but get LESS service from FNB!<br> <br> Pathetic, pathetic service.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Aug 2015, 15:30
Official
Hello hanroux79,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Business Banking who will provide you with feedback.

The reference number is 743210.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one