Pay me back for electricity not provided!

Normally I purchase electricity using FNB online system and electricity code is sent to me conveniently via SMS. On 15 June 2015 I did the same only to be supp**** with a token number that was rejected by my meter. Since I had been doing this before I immediately bought more electricity just to check. SAME ERROR!!!!! On the third attempt I bought electricity for a less amount and was finally successful (hundreds of rands later). But to date the 2 token numbers are still unsuccessful. I called the FNB customer care line and went into the bank only to be referred to my local municipality. After 3 unsuccessful visits to the municipality (who said FNB should have provided a vendor name), I plead to FNB please refund my money, you failed to supply me with electricity!!! I cant be crucified for your **** system that failed to provide a vendor name. My meter number is ***.