1 reviews | Active since Sept 2016
Pay for services you WON'T receive!!!
So I pay extra to have a card I can use to make online payments and then the moment I need it the most, it just stops working.
I get told to "Activate Online Secure on your FNB Card" ... I navigate to where it tells me to go and the card says "Activation Required" ... But there's no option to do so. I was using this same card to make an online purchase just days beforehand, and no it's suddenly NOT able to do it anymore.
It's is absolutely terrible. FNB's service seems to be getting worse and worse EVERY YEAR!!!
This was the primary reason I opened this account in the 1st place. Was so that I could purchase things online when I need to.
If this isn't fixed soon, I'm done. I'm moving to Absa, you've pushed me to the absolute limit and your service has degraded to the same level as Standard Banks.
I'm not going to accept any other *****-ups after this, and if this isn't resolved before then weekend, then I'll be visiting my nearest FNB to close my account and move to Absa.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)