PAY for premier 24/7 service only to not get help at all

SO i recently upgraded my personal cheque account from Gold to Premier whilst my credit card is a gold.

I had lost my credit card and ordered a new one. it had arrived and then i changed my credit limit.

the lady on the phoned told me i can get a bundled pricing for both cheque and credit premier card.

i agreed and waiting for delivery for my new premier credit card - which by the way has taken 3 weeks to be delivered, great delivery company you are using btw( this is sarcasm).

however, now when i log onto the FNB app i see a gold and premier credit card.

BUT i cannot do anything on the app with my credit card: No transferring to my cheque card No withdrawals No transacting on the FNB app for electricity

now when i call the 24/7 service, please note i tried this twice. i found that your premier suite consultant Precious is highly ***********.

when explained the above she questioned a few things and then tells me she will put me through to the FNB client service which is only open on a Saturday until 1pm. after hearing this automated operating hour voice, the call ends.

I call back and Precious answers again. I told her that the people on the other side only operates until 1 pm. she asnwered she didnt know.

Now I am paying a fee of R199 for a ****py service that cannot even help when I need it.

So WHY claim it to be a 24/7 service when your consultants dont even know operating times?

I sincerely want this sorted out as this has gone on for too long, 3 to 4 weeks already!

Call me, and get the recordings on 17/Feb/2018 around 7pm between myself and Precious. I want a copy of this too.

Im considering taking my business elsewhere or downgrading my cards!