1 reviews | Active since Mar 2009
Pay back the money!!
<p>2 Months ago I was forced to pay, on behalf of FNB insurance, an overdue vehicle license fee of R467 before I was allowed to collect my renewed drivers license. This was for a vehicle written-off and s****ped by FNB a year ago but never removed from my name! After sending them the payment proofs and a number of email requests and progress requests I am still sitting pulling on the short straw!! Meanwhile the buck is being passed from person to person to IEMAS and back etc.. Why can they not pay me my money and then try to sort out their obviously inefficient administrative processes??</p> <p>I am SERIOUSLY considering changing to another insurance company after almost 20 years!!</p>
Good day Mr Coetser,
Thank you for taking our call earlier today in relation to the previously logged complaint.
We appreciate your feedback as a valued client since we can only grow and learn from your experiences. We will summarize all the views and update the relevant Business Units within FNB.
Thanking you.
Regards
Robert Bodiba
FNB : Complaints Resolutions Manager
Good day Mr Coetser,
Thank you for taking our call earlier today in relation to the previously logged complaint.
We appreciate your feedback as a valued client since we can only grow and learn from your experiences. We will summarize all the views and update the relevant Business Units within FNB.
Thanking you.
Regards
Robert Bodiba
FNB : Complaints Resolutions Manager