pM
pam M

1 reviews | Active since Mar 2009

17 Oct 2019, 19:56

Pay attention

Geez am not sure what the problem is with your people and the app. Why can’t I make payments on my account? I want to move this money to another bank and you’re making this impossible. I told you to close my cheque account now I have an outstanding amount of 90. Which you will never get from me because that’s what I was avoiding when I said close all accounts. Tell those people who work there to stop ticking boxes because I told them my phone isn’t working you can not get hold of me via phone or cell and some idiot who’s ticking the boxes sends me an sms saying they tried calling me. Which part of don’t call did they not understand? Look I want to make transfers and move this money to another bank allow me to do that it’s my money after all. Your online banking keeps on telling me stories I can’t even ewallet anymore this is ridiculous man. Sort this out asap

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Oct 2019, 09:07
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

Hello Peter Complaints Team 

*** 

pM
pam M's update21 Oct 2019, 21:07
Reviewer Update
Am still waiting for the so called department to sort this problem out. Why can I not make payments or move my money?