Pay and Clear Transfer not affected 3 days

REF NO *** & ***. I did an internet transfer from my account with pay and clear on 21/05/2015 due to an emergency. The recipient has still not received the funds. I went into the branch on Friday 22/05/2015 and was informed that Alice Dlamini from the contact centre would contact us however we have received no information as yet. The money has been taken out of my account as well as the fee for the pay and clear charges.The recipient has not received the money. No contact from the contact centre.This is absolutely frustrating. We contacted the call centre today(24/05/2015) and was informed that the matter would be resolved today, however the recipient has still not received the money. As I have indicated this was an urgent transfer and the recipient has been stranded, This is unacceptable. How van we help you really did not work for me. Really frustrated customer. Mrs S Arumugam.