Pay and Clear issues

I made a payment of R2000 on Thursday evening and used pay and clear option. It's Saturday and the receiver doesn't have the payment. I phoned FNB to only be told there is an issue with pay and clear since yesterday and they don't have a resolution time. Why can't you put up a message on the app when clients log in so we can see the issues going on? I hope you are crediting clients the R45 service fee for pay and clear that is not working right now. If you update the app with a message to say there is an issue then as clients we can make alternative arrangements but the payments are going through as successful but not going through to the receivers.