Pay and Clear did not work

I tried to pay my staff using pay and clear on the 23rd of December. It is now the 27th and none of them, except staff that bank with FNB, have received anything. I phoned Private Clients on Sunday, who referred me to Business Banking, who referred me to Online Banking. Online Banking said that they see the payments, that they have been cleared by your security division, and that the money is no longer with the bank. FNB, they said, does not have the money in any way shape or form and the delay must be with all the other banks or BankServ. The problem is that the other banks are saying they simply have not received any money as of yet. My staff is unhappy, as anyone would be, at not being paid before Christmas and are now afraid of going through to New Years without pay. I've already had to pay them cash advances. I'm incredibly disappointed with FNB and been unable to find anyone at your bank who can shed more light on the issue or help me expedite these payments. For a bank claiming to be the most technologically advanced you guys sure feel primitive sometimes.