Patricia Morango gives horrible service

Hi FNB team, I hope everyone is well. I am writing today to let you know that Patricia Morango has given me the worst service I have ever received from FNB. 1stly if I do not have the FNB App and am not in a branch FNB call centers are not allowed to help me?This was not my 1st call to your call center and because I do not have the app I am usually asked security questions, but not Miss Patricia, she does not do that because FNB call centers or hers only works if I am in branch or I have an App. Secondly she works from home and cannot transfer me to her team lead? Ok, so your leads do not take calls from customers? It's either I take the option for a call back or thats just it I must see myself out? I have not been with your bank long enough also I know my business makes no difference for you and that's ok. I literally stopped a loan application with ABSA because to me it would make more sense to take it with my current bank but wow your service is horrible. While I had to be transferred to someone else since Patricia would not help me guess what? The person that answered my call just transferred me to the survey while I was talking. I guess my business is not good enough for the mighty FNB and thats ok I guess. Thank you Lethabo Mosiya.