PATRICIA **** ABOUT GETTING BACK TO ME, SHE NEVER DID

I am not HAPPY AT ALL WITH SERVICE I AM RECEIVING FROM FNB, EBUCKS DEPARTMENT. I spoke to Patricia, A TEAM LEADER last week Thursday (5 May)for about 30 min regarding a query. She promised to investigate and get back to me on Monday, 9 May. She did not get back to me on Monday after promising to do so. I am not expecting this kind of service from FNB because I have been dealing FNB for some time now and the service has been great. PATRICIA, TEAM LEADER OF ALL PEOPLE DROPPED THE BALL FOR FNB.

I AM FRUSTRATED BECAUSE THIS QUERY STARTED ORIGINALLY ON 6TH OF APRIL, STILL NOT RESOLVED. I AM BEGINNING TO LOSE FAITH IN FNB EBUCKS DEPARTMET, QUIET FRANKLY I AM NOT INTERESTED IN EBUCKS ANYMORE IF I HAVE TO SUFFER BEFORE THEY ARE ALLOCATED TO ME. I WAS DOING FINE WITHOUT EBUCKS BEFORE JOINING FNB, I CAN BE FINE WITHOUT THEM NOW.

Mosa, from ebucks department told me I earned ebucks for my March spent, they would be allocated within 3-5 working days, that never happened. Last week Patricia told me I did not earn because I purchased from kiosk at Checkers, Mosa and Patricia told me two different things and it concerning coming from two people from same department.

I AM SO DISAPPOINTED IN PATRICIA FOR LYING THAT SHE WOULD GET BACK TO ME ON MONDAY AND NEVER DID.