pathic service, nothing they do stand for " How can we help"

"HOW CAN WE HELP YOU" I believe it should be " WE FIRST HELP OURSELVES" Everything FNB ever stood for is totally gone and i use to work for them. Unlike the current FNB i actually still live by that rule of how can i help you, in any situation and to any person. After all its called humanity. So i get highly frustrated when u call 20 times a day and u end up talking to a nun responsive machine that's been programed to answer stupid simple questions and nothing more. This gives me the impression that FNB does not want to talk with the there customers. 90 % of there staff can only answer u one question cos that all they know so u end up being trf from pillar to post that's if u eventually get to speak to a human. U also not sure what these people want from there customers since they charge all kinds of fees for going to the branch because they apparently trying to illuminate queues , but sadly they don't answer there phones . oh yes we must understand there's covid , and how its impacting them working from the confort of there homes still having jobs , but they t understand that covid impacted thousands of people far worse then them. No compassion, no understanding , no caring. How inconsiderate and inhume can these people be. Nobody cares and nothing is there problem. On top of that they force people to accepts agreement's and that states they will still do whatever they want to if u don't. No one calls u to discuss or explain anything,