Pathetice - as usual

In February, while dealing with FNB regarding a different dispute - REF 628749 . I called the premier suit to change my debit order date. It was confirmed that this has been done. Knowing how incompetant staff at FNB is, I decided to do a follow up and confirm it has been done. On the 15/03/2015, I contacted premier banking who responded a day or so later advising that my debit date has not been changed as was still set as the 19th of each month. I again asked for it to be changed and again receieved confirmation that this has been done. It was changed to the 26th of each month. Even though i again requested the debit order to be changed, on the 19th a debit was attepted and now reflects \unsuccessful Collection". In addition to this"