patheticd service
<p>I received two weeks ago an sms that my new VISA card wiould be delibvered by CCD couriers. Heard nothing from them. Contacted FNB through the online app - 3 people with pathetic service on the chat. Went to Menlyn Maine, waited for 1 hour to see a consultant. Was told FNB receives many complaints about CCD couriers. Card would be cancelled and new one sent to Lynnwood branch. Wetn tehre yesterday to fetch it, waited 40 minutes just to get the card. Thinking of leaving this pathetic bank </p>
Good day Prof: johan strijdom
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Prof: johan strijdom
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
I received a call now from CCD couriers that they would like to deliver the card - more than 2 weeks after the sms that they would deliver it and after the card had been cancelled two days ago. Just incredible inefficiency. I hope FNB iun their own interest cancel their contract with these useless couriers.
I received a call now from CCD couriers that they would like to deliver the card - more than 2 weeks after the sms that they would deliver it and after the card had been cancelled two days ago. Just incredible inefficiency. I hope FNB iun their own interest cancel their contract with these useless couriers.