Pathetic useless service again and again

How can we help you. What a joke? They never bother to get back to a client who has been loyal to them for 30 years plus. And on top of this a request was made to assist with an investment account. Honestly these so called major banks JUST DONT CARE. MAYBE DISCOVERY A FAR BETTER BET OR ANY OTHER BANK WHO WANTS TO ATTRACT CUSTOMERS FOR LIFE