1 reviews | Active since Apr 2017
Pathetic Useless Company!!!!!
<p>I app**** for the unlimited contract, I asked the agent when he phoned me to make the deduction at the last day of every month! This month they deducted on the 23rd of the month - who the hell gets paid on the 23rd of the month???? I phoned on Tuesday to complain,after being on hold for more than 30 mins the Agent told me to recharge with prepaid!What the hell? This was FNB's problem not MY Fault! So it's Friday, I have been on hold AGAIN FOR 30 mins - no answer from FNB's call centre!!!!! I have a Credit Card, Personal Account and a Business account with FNB and am seriously considering another banking partner if this pathetic service continues!!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
