Pathetic, useless and a waste of time

Item: FNB (First National Bank)
Rating: 1
Author: Shelley P

So the saga continues. After a huge ordeal with my cheque card, I get a call from FNB making arrangements to drop my card off yesterday after 3pm. I made it clear that I needed it urgently. Nothing arrived. I called FNB first thing in the morning and I was told that the card was at the branch, after I specifically gave the instructions to send the card to my address. I was then told that I had to go into the branch to collect the card, which I don't have the time, but was told that FNB could do nothing about it. I have full authority on my mothers account - and I am not told that the customer care person wants to speak to my mother who is deaf, which is why I have full authority to work on her account. He didn't even bother to check with me and is now arguing over the phone telling me that I can't pick the card up. FNB is pathetic, useless and a waste of my time.

Helpful (0)

Replies (4)

Shelley P's updateReviewer Update

18 Nov 2020, 08:15

I have now been told it's at the Fish Hoek Branch, but the Fish Hoek First National Bank has been closed down.

Shelley P's update18 Nov 2020, 08:15

Reviewer Update

I have now been told it's at the Fish Hoek Branch, but the Fish Hoek First National Bank has been closed down.

Shelley P's updateReviewer Update

18 Nov 2020, 15:18

I went to the bank to fetch the card and they would not allow me to collect it, because it was in my mothers name, yet I have full authorisation to work on her account which FNB signed. My mother is 88 years old. Seriously! I was told to cancel the card and re-order, but I'm going to have pay again for it, then phone them back to get my money back. I am now on the phone to the complaints department, they answered then put the phone down!

Shelley P's update18 Nov 2020, 15:18

Reviewer Update

Shelley P's updateReviewer Update

18 Nov 2020, 15:29

I called and spoke to a consultant - her name Amanda, she refused to give me her surname. Her response I WILL NOT GIVE YOU MY SURNAME. Why do FNB customer care staff think it's ok not to give a surname. She was incredibly rude, I eventually got so frustrated that I swore at her and put the phone down. Still no call from FNB.

Shelley P's update18 Nov 2020, 15:29

Reviewer Update

Shelley P's updateReviewer Update

20 Nov 2020, 12:29

First National Bank have still not called me. Shows how interested they are in their customer. Can a manager please call me before the end of the day.

Shelley P's update20 Nov 2020, 12:29

Reviewer Update

First National Bank have still not called me. Shows how interested they are in their customer. Can a manager please call me before the end of the day.