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Alexandrea A
1 reviews | Active since Mar 2016
08 Jan 2019, 14:07
PATHETIC UNPROFESSIONAL SERVICE
Pathetic service from the sales agents! To date my issue has not been resolved.. I have sent in 3 complaints and still nothing is being done! No feedback received and when I called today after holding for a long time someone answered and after taking my query transfers me without even informing me to an automated line. Extremely disappointed!
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
08 Jan 2019, 16:32Good Day Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply08 Jan 2019, 16:32
Official
Good Day Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
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Alexandrea A's updateReviewer Update
11 Jan 2019, 18:19Vuyo from FNB premier complaints department is useless in her service. Has an excuse for all her delays! She cannot own the matter and resolve it. I believe this is an abuse of the TCF policy and if not dealt with soon I will make a complaint to the ombudsman/FSCA
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Alexandrea A's update11 Jan 2019, 18:19
Reviewer Update
Vuyo from FNB premier complaints department is useless in her service. Has an excuse for all her delays! She cannot own the matter and resolve it. I believe this is an abuse of the TCF policy and if not dealt with soon I will make a complaint to the ombudsman/FSCA
AA
Alexandrea A's updateReviewer Update
14 Jan 2019, 18:48Since my previous complaint ( ********** NF) I contacted FNB complaints to speak to the person handling the complaint to no avail. I requested to speak to a manager, I was transferred to Brenda Alexander and got voicemail, left a msg and wasn't contacted. I called again to speak to a manager who could assist and explained that it is urgent query as quote expires today and was told Robert Modibe will contact me personally to assist, this was false!!!!
AA
Alexandrea A's update14 Jan 2019, 18:48
Reviewer Update
Since my previous complaint ( ********** NF) I contacted FNB complaints to speak to the person handling the complaint to no avail. I requested to speak to a manager, I was transferred to Brenda Alexander and got voicemail, left a msg and wasn't contacted. I called again to speak to a manager who could assist and explained that it is urgent query as quote expires today and was told Robert Modibe will contact me personally to assist, this was false!!!!