PATHETIC /UNPROFESSIONAL AND PAINFUL EXPERIENCE

I opened an account with FNB on 18 June 2021 and to this day, 13 DAYS LATER I HAVE NOT received a bank card - A card that has not even been ordered for my account because my account application is not finalised! I visited the Campus Square Branch in Melville and wanted a simple bank account for daily use but the consultant insisted on a Aspire Fusion Account that I did not need-But it seems as though she was just trying to meet her sales target and not interested in what the client needs-after submitting all the required documents to the branch consultant and confirming with her that she received what was needed my application is still not completed. I have a account that is USELESS to me without a card and I will still be expected to pay the monthly service fee for service that I did not get...The consultant was more concerned about me rating her service then actually providing a service to clients.I did a follow up with the consultant numerous times and STILL NO COMPLETION OF MY ACCOUNT.

The call centre agents are extremely USELESS. They know nothing about customer service and refuse to go the extra mile to assist clients. They are unable to assist me with ANYTHING because my banking App is not verified which should have been done when I was at the branch. I contacted the call centre for assistance that I did not get and the agents response to my problem was simply "YOH"...Why is there no other security method in place to assist clients if their banking App is not verified and not getting the Pop-up to approve for further assistance??!! This is an absolutley useless contact centre then...You are then refered back to branch for further assistance during a time where you are advised to stay home - FNB IS PUTTING THEIR CLIENTS AT RISK WITH THEIR 'SECURITY' MEASURES. I have log a complaint and the consultant is asking me why am I complaining - A complaint that was never attended to either. I can not believe that it is so painful to bank with FNB and if this is the Service they provide to their clients I would rather not bank with them at all! Extremely PATHETIC /UNPROFESSIONAL AND PAINFUL EXPERIENCE