Pathetic, unhelpful, *********** consultants

I am so fed up with FNB. First the woman who is in charge of resolving my issues, tells me 100 times that they have reached a deadlock. I can't believe that she actually spammed me with 100 of the same message!!! Then after I said I provide evidence of their incompetence, she tries to punish me for no good reason except to frustrate me!!! I mean, I went through real torture to get FNB to eventually sort out my device which was ******. I paid in full for it and asked that they remove me from their records. They did this and closed my account, so for the past few months, they have not charged me for the device, because I paid it off. Suddenly, today, after me telling this woman that i'm not happy about the way they are handling this whole complaint, she gets them to start charging me for the device again!!! I have paid it off!!! I don't have a device and I don't have ANY contract with them. Why is FNB allowing *********** people to harass and bully us??? Roe***a Sarlie and Jacquelini Bela and really doing clients a disservice and should have disciplinary action against them by FNB. They are truly poor specimens of customer relation staff because they possess no training, are arrogant, harrass and bully us when we have doing nothing wrong. It's all their fault and their don't care attitude stinks. They have sank to the lowest levels and so have FNB too!