PATHETIC, UNACCEPTABLE, INSENSITIVE SERVICE FROM FNB BANK

The bank doesn't care about its customers, firstly losing over R12 000, the lady at Bank city keeps making me call the call center while my money is being ****** bit by bit she only decides to block my account when I start screaming otherwise she didn't care. 2. Call centres are never answered, you hold for more than 30minutes while the money is ****** in the bank. 3. The bank after few hours of investigation, says it's basically your fault to lose money, go to police, we not involved it's a ******** matter. I have never had of such insensitivity from the bank. Why do we keep our money in the bank if you do not care so much, losing during this pandemic season and even under normal circumstancesp. 4.A guy from ***** dept who keeps insisting that I know how the money was ******, who *****s her own money, why was I running, calling the bank, frustrated at the bank, fighting if I'm *****ing my own money, It doesn't make sense!!! He kept me in a long unnecessary call while I didn't even have airtime since the money is ******. 5. I need to cancel my FNB account as soon as possible before I lose my upcoming payouts. I'll try another brand. The service at FNB is really pathetic, insensitive and unacceptable.