Pathetic turn around time and lack of feedback

I’ve had the most pathetic client experience from FNB. I app**** for a product with them ( at FNB Fourways Mall)on the 21/10/2020, which was followed by an email request for a settlement letter for my previous product. I provided them with this document, but there was no acknowledgement of thereof. I went to out of my way to follow up at the branch, only to be put on the phone and the consultant re-assured me that I would hear from them by Friday 30/10/2020. By Friday afternoon I called the department that deals with settlement letters and yet again, I was asked to email my settlement letter which I did and I have still not been contacted with this regard.

I would like to have my products with FNB as I have had great service with them till thus far and for the convenience of banking with one bank.

Would a competent employee please take on this matter to either approve/decline my product application so that I may take my business elsewhere.