PATHETIC TURN AROUND TIME

I attempted to register a business and open up a business banking account with fnb. I am an fnb account holder in my personal capacity so I thought it was a good idea to have them handle my business affairs as well, and boy oh boy was I WRONG! I started the online application process on the 2nd of February and paid them R125 for the application on the same day. Today is the 19th and I still haven't heard anything from them in this regard. I called the "business desk" call center several times last week and every agent I spoke to told me my payment hasn't reflected on their system yet.This is an fnb to fnb account payment so shouldn't my payment have reflected immediately? Shouldn't they have been able to "pick up" the payment after one of their agents took down my fnb account card number from which I made the payment. This is ridiculous!!! I even have proof of this payment on my FNB CHEQUE ACCOUNT bank statement for goodness' sake!!!