PATHETIC TREATMENT TO A NEW CLIENT

I am at a total loss for words at the PATHETIC service from FNB for a new client. Late October, I tried a few times to open an account using their on-line system only to come to a certain page and being blocked to go further. I lodged a complaint about this on line. Only on 11th November did FNB decide to respond. I received a phone call from a very pleasant gentleman who discovered that FNB still had my previous address on their system due to a Wesbank account from a number of years ago and so their "system" would not allow the application to proceed. When I mentioned that it took FNB a long time for somebody to call a potential client, I was informed that the system had a glitch!! This gentlemen went through the whole process, opened a Premier Select Account, Credit Card with a R67k limit, Investment Account, EBucks - the whole bangshoodle - all I had to do was email a copy of my id and 3 months payslips which duly did on the same day. I then received a bunch of sms's stating I qualify for overdraft factilities, get your cellphone banking loaded, log onto your online line banking etc etc etc. I then receive an email with a quotation which had to be signed, duly done and emailed with another copy of id and payslips. Then on 14th November I get a sms that the application is unsuccesful - after I was informed that everything was open and approved!!! A week goes by and on 21st November, I receive another email stating that some documentation was missing for my application!!!! So now I am confused and called the (un)help desk only to be told firstly that I must now take the documentation into the nearest FNB branch for them to scan and submit!!!! UNBELIEVABLE!! Reason given by the most unprofessional and unhelpful lady was that there is a glitch on the system and they are not receiving the information!!!! She then tells me, did I know my application was denied due to affordability!!! I have NEVER in my life being treated so disrespectfully by a company - I would advise everybody to stay away from FNB, this is the most unprofessional and pathetic service from an institution to a new client. I am totally disgusted.