PATHETIC TO NON-EXISTANT SERVICE !!!

I made an EFT payment on 21 Nov 2024 to Makro via PayU website for an online order. PayU website crashed while processing my payment. PayU sent me an email on 25 Nov 2024 stating that my transaction was cancelled. I emailed the dispute form with a screenshot of PayU's email info on 25 Nov and received a reply that it will take FIVE days to process the refund. Email Ref: *** I checked my bank account yesterday and noticed the refund has not been processed yet. Called Aspire line and was told the matter would be escalated. Called again today just to be told it was indeed NOT escalated. Finally got an escalation number today - W7D3T0. Was also informed that it would take SEVEN days to respond to the escalation.

UNACCEPTABLE !!!!

1. Why was it NOT processed within the first FIVE days after being logged ? You have ALL THE PROOF required, already submitted on 25 Nov 2024.

2. I am NOT prepared to wait ANOTHER 7 DAYS to hopefully have this refund processed !!!

3. I expect this refund to be processed IMMEDIATELY !!!