Pathetic Timelines and Correspondance

We app**** for a further building loan at FNB in June 2015 and this application went back and forth, with multiple errors, delays, etc. and was only approved in September 2015. As if that part of the service was not bad enough, we have now submitted the documents for the second payout a week ago and I have been unable to receive any update on it. I queried this on Friday, but I was told the systems are down and upon requesting a call back on Monday (today) it was too much to ask. I also tried calling to follow up again today, but the line keeps on dropping with not even a ringing tone.<br> <br> I JUST NEED ASSISTANCE WITH THE SECOND PAYOUT PLEASE!<br> <br> We have really been patient enough with FNB home loans up to now and would appreciate some service improvement from here onwards.<br>