Pathetic the worse bank FNB

Good day.

I have been unemployed and I have inform fnb about the situation about the personal I took out and I came with a solution and said listen can I pay a lumsum and can my installment be reduce they ignored me like a stop street they didn't care to respond eventually two weeks after or three weeks after they responded and said yes we will reduce your monthly installment and I paid a lumsum only to find out that it was lies even though I have proof of what they were saying they didn't honour as they said fnb mafia is the most pathetic bank I have ever came across they don't care how many years you have been a faithful banker with them just don't care I find confidence to leave my bank account in arrears as I tried and tried and was unsuccessful to not interested in your solutions to make them understand you can still pay but in smaller amounts. To anyone out there that have a loan or house loan move it to nedbank!!!