1 reviews | Active since Oct 2017
Pathetic telephone banking
After making 3 telephone calls to telephone banking and being put on hold for over 25 minutes. The idiotic agents that I spoke to made me confirm all details card and pin only to tell my sorry they need to transfer my call to another department where I was expected to reconfirm all my details again. Can you ****holes contact me and reverse the unauthorized debit orders which I requested yesterday already to be stopped and reversed. Is this how premier clients are treated pathetic I refuse to confirm any more details does FNB plan to reimburse me for all the calls made!!!!
Good day Annestacia Maharaj,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Annestacia Maharaj,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)