YA
Yolande A
1 reviews | Active since Aug 2019
16 Mar 2022, 08:20
Pathetic staff. Pathetic service.
My debit card was kept by an atm in dubai. Needless to say I can't do anything without it and immediately app**** for a new one and informed fnb about this as well as the fact that I need it delivered internationally in dubai. Gcinile at their online banking services DID NOT make any notes about if being delivered to Dubai. This is now the 2nd day I am trying to get the address corrected. The courier company just emailed me to deliver te card in Durban! I am sick and tired of the PATHETIC service from this bank. Gcinile should not even be dealing with customers. WHERE WILL MY CARD BE DELIVERED TO FNB!? Pathetic banking experience. People beware before you do business with them. It is not the first time I am having so much issues.
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Replies (7)YA
Yolande A's updateReviewer Update
16 Mar 2022, 08:42Response I receive from their customer care.... They will be in contact within 24 to 48 hours. In the meantime that is another 2 days WASTED because their staff CANT do the jobs they are paid for. And I am sitting in a other country without a debit card! This is the type of service you receive from first national Bank! And the courier service they appointed has no clue where the card that's ready for delivery should go!
YA
Yolande A's update16 Mar 2022, 08:42
Reviewer Update
Response I receive from their customer care.... They will be in contact within 24 to 48 hours. In the meantime that is another 2 days WASTED because their staff CANT do the jobs they are paid for. And I am sitting in a other country without a debit card! This is the type of service you receive from first national Bank! And the courier service they appointed has no clue where the card that's ready for delivery should go!
YA
Yolande A's updateReviewer Update
16 Mar 2022, 10:00And days of our lives still continues. My daughter just received a call from the courier company fnb appointed to deliver the card destined for DUBAI to DURBAN.
I keep emailing managers and fnb about this but all I receive I am automated response.from managementnnot even an acknowledgement (no surprise there) and in the meantime the person that did not do his or her job GCINILE is still on fnb, s live chat line assisting customers. Delivery time to Dubai for the card would be between 7 and 10 days and given that 3 have been wasted already by sheer negligence and incompetence that leaves 7 days. Will I get the card? Nobody knows. The public should not be fooled with all the promises this bank advertises because the ********** transaction for one that I reported to them in October / November last year also went unattended to. It's ridiculous. Gcinile. Be very careful what information you receive from this individual on live chats
I keep emailing managers and fnb about this but all I receive I am automated response.from managementnnot even an acknowledgement (no surprise there) and in the meantime the person that did not do his or her job GCINILE is still on fnb, s live chat line assisting customers. Delivery time to Dubai for the card would be between 7 and 10 days and given that 3 have been wasted already by sheer negligence and incompetence that leaves 7 days. Will I get the card? Nobody knows. The public should not be fooled with all the promises this bank advertises because the ********** transaction for one that I reported to them in October / November last year also went unattended to. It's ridiculous. Gcinile. Be very careful what information you receive from this individual on live chats
YA
Yolande A's update16 Mar 2022, 10:00
Reviewer Update
And days of our lives still continues. My daughter just received a call from the courier company fnb appointed to deliver the card destined for DUBAI to DURBAN.
I keep emailing managers and fnb about this but all I receive I am automated response.from managementnnot even an acknowledgement (no surprise there) and in the meantime the person that did not do his or her job GCINILE is still on fnb, s live chat line assisting customers. Delivery time to Dubai for the card would be between 7 and 10 days and given that 3 have been wasted already by sheer negligence and incompetence that leaves 7 days. Will I get the card? Nobody knows. The public should not be fooled with all the promises this bank advertises because the ********** transaction for one that I reported to them in October / November last year also went unattended to. It's ridiculous. Gcinile. Be very careful what information you receive from this individual on live chats
I keep emailing managers and fnb about this but all I receive I am automated response.from managementnnot even an acknowledgement (no surprise there) and in the meantime the person that did not do his or her job GCINILE is still on fnb, s live chat line assisting customers. Delivery time to Dubai for the card would be between 7 and 10 days and given that 3 have been wasted already by sheer negligence and incompetence that leaves 7 days. Will I get the card? Nobody knows. The public should not be fooled with all the promises this bank advertises because the ********** transaction for one that I reported to them in October / November last year also went unattended to. It's ridiculous. Gcinile. Be very careful what information you receive from this individual on live chats
YA
Yolande A's updateReviewer Update
16 Mar 2022, 10:31That's just it. Automated responses. Fnb should be liable for the delivery costs at the end of the day. I am traveling but can't do anything because they do not understand where dubai is on the world map.
YA
Yolande A's update16 Mar 2022, 10:31
Reviewer Update
That's just it. Automated responses. Fnb should be liable for the delivery costs at the end of the day. I am traveling but can't do anything because they do not understand where dubai is on the world map.
YA
Yolande A's updateReviewer Update
16 Mar 2022, 15:16Still no feedback on my enquiry what the reference number gcinile gave me on Monday is for? Also fnb could have had the card which is in Durban returned to them today at their cost but the manager refuses to pay the costs and now another day will go by with the card in Durban. This is becoming a circus now. I sent screenshots of all my conversations with gcnili to the manager and he is still trying to pass the buck onto me? I can't even make a payment to an individual here in Dubai just to ensure I have some cash on hand while my debit card is traveling all over south Africa and getting hold of fnb forex dept is next to impossible. If the forex dept burns down today is there nobody else that can assist? It all comes down to one thing. Fnb don't give 2 birds about their clients.
YA
Yolande A's update16 Mar 2022, 15:16
Reviewer Update
Still no feedback on my enquiry what the reference number gcinile gave me on Monday is for? Also fnb could have had the card which is in Durban returned to them today at their cost but the manager refuses to pay the costs and now another day will go by with the card in Durban. This is becoming a circus now. I sent screenshots of all my conversations with gcnili to the manager and he is still trying to pass the buck onto me? I can't even make a payment to an individual here in Dubai just to ensure I have some cash on hand while my debit card is traveling all over south Africa and getting hold of fnb forex dept is next to impossible. If the forex dept burns down today is there nobody else that can assist? It all comes down to one thing. Fnb don't give 2 birds about their clients.
YA
Yolande A's updateReviewer Update
17 Mar 2022, 12:33DOES FNB HAVE ANY MANAGEMENT? After 4 days of this card saga I just received an email from Fnb customer care asking for my ID number in order to assist me with this matter of my card.
Can anyone, and I mean anyone of the public reading this please assist me with names of management at fnb. ( if they have any).
I ordered my card 4 days ago. It is supposed to be delivered to me in dubai within 10 working days. Today is day 4 of those 10 working days wasted on incompetence!
Please leave a comment below if there's anybody out there that can help me with a name and possibly email address of ANY manager at ANY fnb branch.
How bad must a company get if customers needs to ask the public for help be aise their staff has no clue what they are doing.
Can anyone, and I mean anyone of the public reading this please assist me with names of management at fnb. ( if they have any).
I ordered my card 4 days ago. It is supposed to be delivered to me in dubai within 10 working days. Today is day 4 of those 10 working days wasted on incompetence!
Please leave a comment below if there's anybody out there that can help me with a name and possibly email address of ANY manager at ANY fnb branch.
How bad must a company get if customers needs to ask the public for help be aise their staff has no clue what they are doing.
YA
Yolande A's update17 Mar 2022, 12:33
Reviewer Update
DOES FNB HAVE ANY MANAGEMENT? After 4 days of this card saga I just received an email from Fnb customer care asking for my ID number in order to assist me with this matter of my card.
Can anyone, and I mean anyone of the public reading this please assist me with names of management at fnb. ( if they have any).
I ordered my card 4 days ago. It is supposed to be delivered to me in dubai within 10 working days. Today is day 4 of those 10 working days wasted on incompetence!
Please leave a comment below if there's anybody out there that can help me with a name and possibly email address of ANY manager at ANY fnb branch.
How bad must a company get if customers needs to ask the public for help be aise their staff has no clue what they are doing.
Can anyone, and I mean anyone of the public reading this please assist me with names of management at fnb. ( if they have any).
I ordered my card 4 days ago. It is supposed to be delivered to me in dubai within 10 working days. Today is day 4 of those 10 working days wasted on incompetence!
Please leave a comment below if there's anybody out there that can help me with a name and possibly email address of ANY manager at ANY fnb branch.
How bad must a company get if customers needs to ask the public for help be aise their staff has no clue what they are doing.
YA
Yolande A's updateReviewer Update
17 Mar 2022, 16:47Today is day 4 I am still waiting for manager Sumayyah Suliman to respond to my enquiry in which I want to know what the reference number his employee gcinile gave me on Monday is for?
It was supposed to be a confirmation that the delivery address is dubai. Day 4 and ccd courier service are still trying to deliver the card in margate. Can Sumayyah Suliman answer my enquiry now please.
It was supposed to be a confirmation that the delivery address is dubai. Day 4 and ccd courier service are still trying to deliver the card in margate. Can Sumayyah Suliman answer my enquiry now please.
YA
Yolande A's update17 Mar 2022, 16:47
Reviewer Update
Today is day 4 I am still waiting for manager Sumayyah Suliman to respond to my enquiry in which I want to know what the reference number his employee gcinile gave me on Monday is for?
It was supposed to be a confirmation that the delivery address is dubai. Day 4 and ccd courier service are still trying to deliver the card in margate. Can Sumayyah Suliman answer my enquiry now please.
It was supposed to be a confirmation that the delivery address is dubai. Day 4 and ccd courier service are still trying to deliver the card in margate. Can Sumayyah Suliman answer my enquiry now please.
YA
Yolande A's updateReviewer Update
18 Mar 2022, 09:14Precious from CBS card enquiries at fnb sent me an email this morning at 10:15 am to inform me that my debit card is scheduled for delivery today 18 March?
Sumayyah Suliman and ccd couriers sent me waybill numbers that the card is on its way for delivery to Dubai.
I want to know if this precious email from Precious is to confirm that my card will be delivered to me today in Dubai?
I am still waiting for Sumayyah Suliman to send me the proof of the phone call in which my daughter are made out to be a ****. According to Suliman the courier company called to confirm delivery in dubai. According to my daughter they told her on order to change the delivery from Durban to Dubai I need to send a letter and contact fnb. Fnb was informed about my delivery address on Monday 14 March. I see they have deleted all my conversations I had with gcinile on monday regarding this on secure chat.
I am waiting to hear what the reference number is gcnili gave me on Monday.
But 1st things first, I want to know to which address delivery is taking place today as per the email I have from Precious at fnb card queries?
Sumayyah Suliman and ccd couriers sent me waybill numbers that the card is on its way for delivery to Dubai.
I want to know if this precious email from Precious is to confirm that my card will be delivered to me today in Dubai?
I am still waiting for Sumayyah Suliman to send me the proof of the phone call in which my daughter are made out to be a ****. According to Suliman the courier company called to confirm delivery in dubai. According to my daughter they told her on order to change the delivery from Durban to Dubai I need to send a letter and contact fnb. Fnb was informed about my delivery address on Monday 14 March. I see they have deleted all my conversations I had with gcinile on monday regarding this on secure chat.
I am waiting to hear what the reference number is gcnili gave me on Monday.
But 1st things first, I want to know to which address delivery is taking place today as per the email I have from Precious at fnb card queries?
YA
Yolande A's update18 Mar 2022, 09:14
Reviewer Update
Precious from CBS card enquiries at fnb sent me an email this morning at 10:15 am to inform me that my debit card is scheduled for delivery today 18 March?
Sumayyah Suliman and ccd couriers sent me waybill numbers that the card is on its way for delivery to Dubai.
I want to know if this precious email from Precious is to confirm that my card will be delivered to me today in Dubai?
I am still waiting for Sumayyah Suliman to send me the proof of the phone call in which my daughter are made out to be a ****. According to Suliman the courier company called to confirm delivery in dubai. According to my daughter they told her on order to change the delivery from Durban to Dubai I need to send a letter and contact fnb. Fnb was informed about my delivery address on Monday 14 March. I see they have deleted all my conversations I had with gcinile on monday regarding this on secure chat.
I am waiting to hear what the reference number is gcnili gave me on Monday.
But 1st things first, I want to know to which address delivery is taking place today as per the email I have from Precious at fnb card queries?
Sumayyah Suliman and ccd couriers sent me waybill numbers that the card is on its way for delivery to Dubai.
I want to know if this precious email from Precious is to confirm that my card will be delivered to me today in Dubai?
I am still waiting for Sumayyah Suliman to send me the proof of the phone call in which my daughter are made out to be a ****. According to Suliman the courier company called to confirm delivery in dubai. According to my daughter they told her on order to change the delivery from Durban to Dubai I need to send a letter and contact fnb. Fnb was informed about my delivery address on Monday 14 March. I see they have deleted all my conversations I had with gcinile on monday regarding this on secure chat.
I am waiting to hear what the reference number is gcnili gave me on Monday.
But 1st things first, I want to know to which address delivery is taking place today as per the email I have from Precious at fnb card queries?