Pathetic Staff (branch or Call center) I've never been able to use Your App or Internet Banking all the years I have been banking wit FNB..

Digital Banking is the face of the future... Does FNB not know that? I'm unable to use the FNB App or Internet Banking, I am able to use my cellphone Banking but its very limited. I've called your call center, I visited your branch... I send countless messages for assistance... one of the of the ref is ***Q and I've been doing this for two years... is your Staff not trained properly? do you not respond to your clients messages or complaints? is it there just to say we will help to make your site look pretty? The App and internet Banking allows me to follow all the steps (registration) perfectly but when its time to see my accounts I get a technical error try again later... I have been trying for two years... when I visit your branch (Southgate Mall) I'm told to contact the call center, when I contact your customer "****" care line, I'm told it will be escalated... Is your IT department also not trained? Due to Covid and my health issues I cant be running around I need to be able to use my own account, I have a right to manage my own account... have access to all your amazing features which I never even got a chance to see with all the years I have been banking with FNB.. I'm an extremely Irate customer... I need this problem resolved... My Rating is not 1... its 0! I've been a very good customer with FNB that has taken all this **** for the past 2 years... now I demand access to my account! I would prefer to be contacted by mail... I also work in Customer care(Digital Banking) and not one in my 10 years did my clients ever have to complain... when a promise is made its fulfilled!