Pathetic Staff

I opened a FNB account last year to save money for our upcoming wedding. We were told we had to pay for a life insurance, medical aid or funeral fund, so we chose the life insurance. The beginning of this year, 2020, my own personal bank I bank with started a new thing to save money which doesn't cost me anything. So I went to FNB in New Market Mall on 14 March 2020 to close this savings account. First of all, the lady who thinks she owns the bank, who gives out the tickets at the door, her name is Nonhle, was so rude and disrespectful that I am so glad and relieved that I never have to put my foot in that bank again. I was treated with disrespect by staff and I believe this was because I wanted to close the account. They spoke in their language and just expected me to understand, when I ask them what was said I was given the reply with a terrible attitude. This is pathetic. Secondly, they helped people that came after me and forced me to wait until I started asking to be helped (after 2 hours) the people before me were there for like a half an hour. Lastly, the lady who helped me at the counter was really nice until I told her that I could save money without paying anything, then started laughing at me, which I find is very rude. So with all this said, FNB will never see me again.