1 reviews | Active since May 2017
Pathetic slow lying responses from FNB
<p>So my sim card was lost and I requested a sim swop. Received a sim card which I then received an sms with a new prepaid number instead of a sim swop to get my contract number back. Went back to the branch. Again I was issued a new sim card WHICH I HAD TO PAY FOR AGAIN. After the sim swap finally seems to have happened i keep getting a response saying my sim card is blocked. after 22 calls and queries logged they finally managed to unblock the new sim card. How ever the new sim card is still not active, i cannot make or receive any calls. So once again i phoned them and they keep telling me either wait 2 - 4 hours or they will phone me back. up until now still nothing. </p>
Good day Mr. jujuanmulder
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. jujuanmulder
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***