PATHETIC SERVOCE, ONCE AGAIN!

This has to be the worst insurance ever! My only damage my car has is a the rear bumper and back light, The insurance wrote the car off, towed it to GOBID without even consulting me, how is a car without a rear light undriveable? None of their consultants have answers about an accident report being done. GOBID is telling me that the insurance sends out a person to evaluate the car, the insurance knows nothing about that. I'm a fool between the 2 calling every day without any assistance!