Pathetic services from Fnb

This is one hell of a company , three weeks in , my complaint has not been resolved, I have an Aspire account and I had a Fnb funeral cover for over 5 years on , they advertised this below and i qualified for it see below Additional value-added benefits for FNB Aspire customers: Two complimentary Slow Lounge visits when you book with eBucks Travel. 500MB data, 30 voice minutes and 30 SMSs every month on your FNB Connect with an extra 500MB data if you top up your FNB Connect SIM with R100 or more during the month. Spend and save with FNB or maintain an FNB Life/Funeral Cover policy for 12 months and receive R1,500 towards your next pair of sneakers.