Pathetic services from FNB

Item: FNB (First National Bank)
Rating: 1
Author: Nicoleen S

I submitted a claim to FNB insurance almost a month ago. They stripped down my vehicle at a panel beater 3 weeks ago, and still no feedback from them. Beyond pathetic services from them.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

24 Apr 2018, 10:34

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to FNB Insurance and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply24 Apr 2018, 10:34

Official

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to FNB Insurance and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Nicoleen S's updateReviewer Update

24 Apr 2018, 11:01

Is this an automated response, cause this is the exact same response you gave me about a week ago, and absolutely nothing was done cause I am still waiting, with no feedback regarding my car or claim.

Nicoleen S's update24 Apr 2018, 11:01

Reviewer Update