Pathetic services

My father who has been banking with FNB for over 10 years experienced ********** activity, within minutes we reported the case. We reached the bank only to find they are on lunch with 2 staff members and absolutely NO manager in site. We were placed on a call with the ***** department transfer after transfer even after they blocked the account there was still debits going off. The consult said that the manager was off and there was not much to do, the ***** department said we would have wait while they investigate which will take 7 days.. 7 DAYS????? After reporting this within minutes and no manager in site. No call from FNB with regards to the deductions going off. My father trusted this bank with his savings and this is the pathetic service received from a bank with the logo "how can we help you" mind you that the ********** person claimed to be working for FNB so how safe is your money with this bank? Its sickening services and we demand answers!!!