Pathetic services.

After I had ***** of R900+ I went to the FNB Branch in Eikestad and did the report etc. Thereafter the women that helped me gave me another card. 2 days later I saw that I had even less money in my account and then realized that there had gone a replacement fee through my account, no one ever told me that there would be a replacement fee of R110. So I went in to the branch again to sort it out and as USUAL they were OFFLINE so the women then told me that she made a copy of my id and would do everything as soon as they went back online. She then told me that I would receive a message confirmation of everything. That same day. I now have still not received anything. So now I called FNB and all they could tell me is that I need to go in to the branch again because they can’t help me. This is SO pathetic, that they expect me to waste my petrol for the mistakes they make. Really just utterly pathetic. I won’t recommend anyone to use FNB.