Pathetic Services
<p>I oopned a new business account with FNB - What a nighmare! Firstly they requested FICA documents which was send to ********** SEVERAL times. I spend more that 5 hours on the phone to FNB Business (087) ********** and Spoke to Account Openning department. Everytime i get a nother email to send my FICA documents. I have send it on Monday 6 March at 7:00 in the morning. Today again received the same email to send the FICA documents and i send it again. </p> <p> </p> <p>On Monday i spoke to the account opening DEPARTMENT head / manager LEBO with Tel No ********** (She gave me her "diorect" number but when you call this number it goes to VOICEMAIL. I have today calles 4 times to speak to LEBO - Evrytime put on HOLD for 15 minutes +</p> <p> </p> <p>My account is STILL not open? What is the problem with your service? Do you want my business or not? Are you even trained to do your jobs? How many times must someone leave a message for LEBO to contact you back? </p> <p> </p> <p>Im now tired to speak to Accounts Opening and imcompetant people! Can a PROPER s****ed and TRAINED manager from FNB Business please call me regarding my account and status! This account now takes 2 weeks to open?</p>
Good day Mr. joseph-kuypers
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. joseph-kuypers
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
