Pathetic Services

I was called eventually to say that they are sorting out the credit card and will be delivered in 3 days. (Hopefully the correct one). they took off the incorrect one, but now once again have loaded it to my profile along with the correct one. BUT STILL NO CARD!!! Apart from this, my e-bucks is a royal stuff up. I am not earning points like I am supposed to, thus not e-bucks like I am supposed to. I have phoned in on SO MANY occasions and gone in to branches. Can someone competent please contact me and resolve these issues once and for all. Been going on since NOVEMBER 2014. Once again I am receiving messages that I need to pay a credit card which I do not possess. If FNB staff do not know how to do their work, please let me know and I will move to a different bank !!!