WC
Wayne C
1 reviews | Active since Jul 2019
18 Jul 2019, 09:37
Pathetic Service & Zero Feedback.
My account was affected by the so called system error and over R1000 was taken from my account. No one at FNB knew what happened and the deductions does not reflect on my account. I have spent hours on the phone and emailing the consultant allocated to me, yet I get no response. This has been going on for over 2 months with no feedback or update from FNB or with regards to the emails I have sent. They have further charged me for statements of which I did not request. The level of service is absolutely pathetic yet they constantly call to sell you products and once the sale is made you receive zero assistance.
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Replies (2)
FNB (First National Bank)'s replyOfficial
18 Jul 2019, 11:06Good day Wayne Chetty,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply18 Jul 2019, 11:06
Official
Good day Wayne Chetty,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
WC
Wayne C's updateReviewer Update
13 Aug 2019, 21:23I still have not received any calls or emails from FNB. I went to my Branch in Brackenhurst 2 weeks back and was promised the world yet nothing has happened regarding my issue with the funds that deducted from my account. I ordered a new bank card about a month back which I never received when I queried it I was told that FNB will contact the courier and find out where my card is. My eBucks has also not been added to my account. After numerous calls, emails and even a branch visit hoping to resolve the matter I still have not been assisted.
WC
Wayne C's update13 Aug 2019, 21:23
Reviewer Update
I still have not received any calls or emails from FNB. I went to my Branch in Brackenhurst 2 weeks back and was promised the world yet nothing has happened regarding my issue with the funds that deducted from my account. I ordered a new bank card about a month back which I never received when I queried it I was told that FNB will contact the courier and find out where my card is. My eBucks has also not been added to my account. After numerous calls, emails and even a branch visit hoping to resolve the matter I still have not been assisted.