Pathetic service yet again

A while ago I ordered new cards for two of my companies via the online banking system. The system stated that FNB would contact me to arrange where the cards should be delivered to and even asked me for a number that I would like to be contacted on. Never happened and a few days later I received messages that the cards were delivered to the Olympus branch. I NEVER instructed you to deliver to Olympus.

I then emailed our Business Manager at FNB, Vanessa Pillay, on 9 October to ask her to please arrange that the cards are sent to the Ficksburg branch. The same day she forwarded the request to another Business Manager, Ayanda Mekwa. On the 11th I asked Vanessa if she received any response from him because I received nothing. Well to date Vanessa decided it is not important to respond to that email. I thought it logical if you forward an email to someone else that you at the very least must follow up if it is actioned.

Only on the 12th did I receive an email from Ayanda stating that he asked the Olympus Branch Manager to have the cards delivered to Ficksburg. Later that day Ayanda emailed again asking me for a signed copy of my ID and a letter requesting that the cards are sent to Ficksburg. On the 13th I emailed the letter to him. Since then I have never received any communication from him or Vanessa again. On the 19th I again sent an email to him and cc'd Vanessa asking for feedback. No response. On the 20th I sent an email to Vanessa and cc'd Ayanda asking her if she could please follow up because clearly Ayanda has no interest. Well it is now the 24th and neither of them rep**** to me AT ALL.

I just wonder why people like that actually have a job...... just wondering.