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Darrel M

1 reviews | Active since Aug 2012

19 May 2016, 11:53

Pathetic service ....yet again

<p>Another month and still pathetic service from FNB private bank.</p> <p> </p> <p>A simple credit card query cannot be resolved in an efficient manner. Expecting a response in a reasonable timeframe is apparently too much to ask for FNB private bank.</p> <p> </p> <p>The banker i am dealing with this time (Gwenyth van Vuuren) does not bother to check the correct details or have the decency to call me when requested.</p> <p> </p> <p>This kind of service is not befitting of a private bank. A total waste of anyone's time!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 May 2016, 06:27
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 925502.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)