Pathetic service. wana close my account

<p>I went to FNB in Vanderbijl on 28/04/2016 disputing an amount deducted from my account in march and april. Each month R245. I tried online dating for 1 month in January, now i see that they still deduct money from my account eventhough my profile doesnt even exist anymore. I went and ask FNB to reverse this money. I filled in the dispute form and she told me that they will contact me in 7 days. Today i called and the lady told me that they want me to give them proof of payment. How should i give proof of payment if i only requested for this for 1 month. I cannot get hold of the site or query this with them as my profile no longer exist. I tried calling the dispute line *** for FNB but there is no answer at all. I want my money or i am going to close my account and go to Nedbank</p>