1 reviews | Active since Jul 2015
Pathetic service unbelievable
I logged a query with FNB Ref ********** on the 20th July 2018 for reversals of funds which I was unaware of due to call agents fault to date I have not received feedback they depleted my funds in my account and still charging me fee as insufficient funds and has still not refunded me, They have charged me incorrect statement fees and now not refunding me. I am a PREMIER CLIENT but has been treated as if I don`t exist with no feedback...what kind of service is this????? pathetic for FNB.
Good day Prema,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Premier Resolution Centre and have requested that they make urgent contact with you.
Reference number *** was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Prema,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Premier Resolution Centre and have requested that they make urgent contact with you.
Reference number *** was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)