Pathetic service , unable to receive any assistance to settle and update ITC.

Good day I would like to settle my covid relief loan .

Can you please forward me a settlement statement.

We have spent 2 hrs in the branch and it appears that a department dealing with these loans is non existent.

This is affecting my ITC and my attempt for a homeloan and naturally I am upset that I want to settle but cannot find anyone and should I settle who will then update the ITC and provide us with a paid up letter.

Also it shows that no payment was received withing the last 9 months yet I am getting notifications to say that parents have been made via my cellphone which is also concerning.

Please assist as soon as possible.

Regards C. Johnstone ***

On Fri, 08 Jul 2022, 09:01 Majenge, Noloyiso, <***> wrote: Good day MRS CHANEL M JOHNSTONE

Kindly use bank details below to make eft/cash deposit payments for your FNB covid relief loan account

Bank : First National Bank

Account : ***

Reference : ***

Branch code : 250 655

Amount : R1,511.06 (6 months arrangement)

For any assistance please call us on ***

Regards

Noloyiso Majenge | debt collector | FNB Collections | Consumer Segment 30 Diagonal Street, FNB Place, Johannesburg 2001 | Tel: ***

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Good day Please refer to below urgent email. I received a message that the person I was trying to contact is on leave and then should revert to this email. Show quoted text

---------- Forwarded message --------- From: chanel

I would like to settle my covid relief I had spent 2 hrs in the branch and it appears that a department dealing with these loans is non existent. This is affecting my ITC and my attempt for a homeloan and naturally I am upset that I want to settle but cannot find anyone and should I settle who will then update the ITC and provide us with a paid up letter.

Also it shows that no payment was received withing the last 9 months yet I am getting notifications to say that payments have been made via my cellphone.

Every number given leads to dead end and I cannot just make a payment asI need ITC ipdated and a paid up letter.

Thw consultants on branch thselves have advised I do not make a payment until I can find the department to ensure that they will in fact update because no one can seem to find anyone who knows about Covid loans.

Threy are quick to send messages to collect payment but can never be found to assist when you want to make a settlement,I had the same issues with settling my credit card.

Noloyiso Majenge | debt collector | FNB Collections | Consumer Segment 30 Diagonal Street, FNB Place, Johannesburg 2001 | Tel: ***

To see the full legal disclaimer pertaining to this e-mail refer to the FNB web site.

This mail comes from First National Bank. For more information please visit our website or download the app.

First National Bank - a division of FirstRand Bank Limited. An Authorized Financial Services and Credit Provider (NCRCP20).

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.